Service & Maintenance
Scheduled preventive maintenance, consumable replacement and 24/7 emergency response across our territory.
Equipment lives or dies on service
A treatment system is a consumable machine: resin oxidises, media channels, membranes foul, brine valves stick, controllers drift. Skipping service does not save money, it just moves the cost into an unplanned shutdown.
Our maintenance agreements set a fixed visit schedule with a fixed price. Technicians arrive with the consumables your system uses, run a full set of readings, correct what has drifted and leave a signed report that goes straight into your compliance binder.
Clients under agreement also get priority emergency dispatch — including nights, weekends and holidays — and locked labour rates for the term.
- Fixed-price plans, cancellable in writing
- Priority 24/7 emergency response
- Consumables stocked locally in Montgomery
- PDF service reports within the same week
What is included
Preventive inspections
Weekly to annual routes with documented readings on hardness, pressure, flow, conductivity and pH.
Media & resin change-out
Scheduled replacement of softener resin, multi-media beds, carbon and cartridge elements.
Membrane care
Clean-in-place, normalisation data review and staged membrane replacement before performance collapses.
Controller service
Reprogramming, board replacement, meter calibration and alarm testing.
Emergency repair
24/7 dispatch for contract clients within a 90-minute radius of Montgomery.
Reporting
Signed field reports, consumable logs and annual summaries for audits and insurers.
About this service
Plans are priced by system size and visit frequency. A small commercial softener plan starts near the low hundreds annually; a multi-train industrial site is quoted after inspection.
Yes, after an initial inspection. If a system is unsafe or beyond economical repair we will say so in writing rather than sell you a plan on it.
Common parts are stocked in Montgomery and fitted the same day. Non-stock items are ordered with a written lead time and, where possible, a temporary bypass keeps you running.
Contract clients have locked rates including an agreed after-hours multiplier, stated in the agreement before you sign.